Au revoir and hello

Our staff become part of the family here at the Pheasant Inn Kielder, and we are sad to bid farewell to our lovely team of John and Natalie, who leave us shortly. The couple are eventually returning to Natalie’s home city of Melbourne in Australia, but before that Natalie is having a complete change and will be working at Go Ape, the zip line & treetop adventure course  experts. 

John and Natalie will have been with us for 12 months when they leave in March, which is a first for what were traditionally seasonal jobs for our bar and restaurant staff.  

Running a Northumberland country pub with bed and breakfast has in previous years been very much a seasonal affair, peaking in summer and allowing us a little bit of breathing space during the winter months to allow us to get all our annual refurbishments done. But in recent years attractions like the Kielder Observatory, the Alnwick Garden and Northumberlandia have added to the castles, countryside and heritage attractions of our beautiful county of Northumberland, making business equally buoyant all year round.

The Kielder Observatory in particular draws hundreds of visitors, and we’re pleased to be on its list of recommended places to stay nearby. Northumberland being granted dark-sky status by The International Dark Skies Association really boosted visitor numbers, not just from the UK but further afield and we are always happy to welcome our stargazing visitors.    

Anyway, back to John and Natalie, who have been a pleasure to work with over the last year. We are very sorry to see them leave but wish them all the very best for the future, whatever it holds for them. Stepping into their shoes are Arran and Agne who have been working in Malta and hail respectively from Scotland and Lithuania. We look forward to them joining the hard working team who give our customers a warm welcome and great service.

Awards and reviews

"Good people, good place, good food, good beer."

visitor from London

"An old English pub with modern accommodation in an idyllic spot. Good food, friendly staff ...need I say more? Fitness Centre? The great outdoors!"

visitor from Somerset

"The Kershaws' cooking is fresh, generous and flavoursome, producing wholesome traditional English fare."

The Pub Guide

Read more reviews

  • Trip Advisor Certificate of Excellence
  • Trip Advisor Hall of Fame
  • Visit England Four Star Award
  • Visit England Silver Award
  • Visit England Breakfast Award
  • AA Gold Award 2018
  • AA Breakfast Award 2018
  • AA Dinner Award 2018
  • Alistair Scwdays
  • Walker Welcome
  • Families Welcome
  • Cyclists Welcome