Tel. 01434 240382
Hi, I'm Angela. In this blog, we hope to share the highlights of running a Northumberland country inn and introduce you to some of the people we are lucky enough to meet along the way.
Last week we received some great news to round off the end of a really busy summer season. Not only have we been awarded the AA 4 Star Gold Award, we have also achieved the AA Breakfast Award for our tasty Northumberland breakfasts, and retained our Dinner Award into the bargain.
It’s always slightly nerve-wracking when the AA inspector comes to visit The Pheasant at Kielder. While we know we will be inspected, we have no idea when it will take place and the inspectors are people who leave no pillow unturned and no sausage unsampled. You can’t ask for these awards, pay for them or even beg for them, you can only achieve them through consistently maintaining high standards.
We are assessed on criteria such as cleanliness, hospitality, bedrooms, bathrooms and food in a set of detailed standards agreed by the AA and the UK tourist authorities of VisitBritain, VisitScotland and VisitWales.
To say we were delighted with the outcome of the inspection, and to read the kind comments in the report would be an understatement, we were over the moon! It was clear that all the investment we have made recently, particularly to the bar and restaurant areas, has been well worth it and made a very positive impact.
I know we’ve said this before but we never tire of repeating it because it’s true - winning quality awards like these are a real credit to all our staff who work so hard to make sure our customers receive a friendly welcome and have a great experience with us.
‘The hospitality of this small but hands on team remains a real strength which is pleasing to see and really does make a difference to the overall guest experience,’ said the inspector.
We couldn’t have put it better ourselves, now please do excuse us while we open a bottle of something fizzy to celebrate!
We can’t tell you how proud and excited we are to be joining the TripAdvisor Certificate of Excellence Hall of Fame for 2015.
The internationally-recognised Certificate of Excellence Hall of Fame award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor.
Establishments can’t apply to join the Hall of Fame or pay to be included in it, to win the status a business has to earn a Certificate of Excellence for five consecutive years.
Every one of the lovely reviews our customers have put on TripAdvisor counted towards our winning this award and on behalf of the Kershaw family and our great team of staff past and present I’d like to thank everyone who took the time and trouble to comment on our service.
Running a busy Northumberland pub and bed and breakfast establishment is not a job for the faint-hearted, it takes 100% commitment and hard work to make sure everything we do is as good as it can possibly be. Which is why it’s great to see our hard work translated into good reviews on everything from our accommodation and service through to our hospitality and home cooked food.
We are totally thrilled to be joining a select list of highly respected North East pubs, restaurants and B&Bs to receive this award for outstanding service and quality. It’s been the usual busy season so far, with some very complimentary reviews left on TripAdvisor and other sites, and we aim to keep up the good work for the rest of this year and beyond.
Thanks again to everyone who made this award possible.
This lovely old black and white picture shows a previous owner of the property, Minnie Nevan. We can hardly believe it but last month saw the celebration of The Pheasant Inn having been in the capable hands of the Kershaw family for 30 years.
The building dates back to the mid- 1600s and was originally a farmhouse. The story goes that the farmer and his family were sociable types and over time people tended to gather there for a drink and a bite to eat and as the Royal Mail was delivered here it eventually became known locally as The Crown Inn.
When we spotted the pub in 1985 we fell in love with the place, despite the fact it was obviously in need of some love and attention. A detailed refurbishment included creating eight comfortably-furnished en-suite bedrooms in what had been the barn and hayloft, and the place was transformed into The Pheasant Inn.
As a family we took the decision many years ago that The Pheasant Inn would always be true to its roots. You won’t find us making any lavish claims or using flowery descriptions, we are a traditional welcoming country inn serving good home-cooked food, wine and real ales and offering competitively priced Northumberland bed and breakfast accommodation.
Over the years we have had a great team of staff around us, all working hard to give our customers a warm welcome and great service. We are proud to be the custodians of such a well-loved feature of the local landscape, and hopeful of another 30 years of welcoming visitors and locals through our doors.
Looking back at our history has brought quite a lump to our throats when we think of all the locals and visitors who have walked through our door. Why not join us in the bar next time you are passing, and we will raise a glass to The Pheasant Inn, and all those past and present who have helped to make it such a lovely place to live, work and relax.
"Good people, good place, good food, good beer."
visitor from London
"An old English pub with modern accommodation in an idyllic spot. Good food, friendly staff ...need I say more? Fitness Centre? The great outdoors!"
visitor from Somerset
"The Kershaws' cooking is fresh, generous and flavoursome, producing wholesome traditional English fare."
The Pub Guide